Warranty
You’re Locked In with Prodigy Australia
We don’t mess around—every piece of gear from Prodigy Australia is hammered through brutal quality tests and packed like it’s going to war. Defects? Rare as a weak rep. But if your gear falters, don’t flinch—just hit us up. You’re covered with a 5-year warranty, because you won't quit, and neither will we. Built for the grind, open to all.
5-Year Warranty: The Basics
- Coverage: Every physical product you buy from Prodigy Australia gets 5 years, that's 1,825 days from delivery day, tracked by courier confirmation. Only applies to gear bought direct from us.
- What’s Included: Defects in materials or craftsmanship under normal use. If it’s off, we make it right.
How We Handle It
- Minor Hiccups: We swap out the faulty parts with fresh ones. Back in action, fast.
- Major Breaks: If it’s beyond repair and can’t perform like it should, we replace it with a new unit. We decide what’s major or minor after checking it at our Australia base.
The Drill for Faults
- Spot Trouble?: Reach out. We’ll send a return label and get the courier to pick it up—or you can drop it at a post shop.
- We Dig In: Once it’s here, we test it to pinpoint the issue. If it’s not broken, you cover shipping both ways. If it’s legit, we’ve got the costs and the fix.
- Repair or Replace: Fixed with new parts if it’s salvageable. If not, you’re getting a fresh model. No compromises.