You're
covered.
Full stop.
Every piece of gear from Prodigy Fitness Supplies goes through rigorous quality testing before it reaches you. But if something isn't right, we make it right — fast, no fuss, and at no cost to you.
All physical products included
Free courier collection if fault found
Real support — call or email anytime
The full picture
Our warranty covers defects in materials and workmanship under normal use.
- Defects in materials under normal use
- Manufacturing faults and craftsmanship issues
- Structural failures under intended use
- All physical products purchased directly from Prodigy
- Courier costs both ways if fault is confirmed
- Damage caused by misuse, neglect, or accidents
- Normal wear and tear over time
- Products purchased through third-party sellers
- Damage from improper assembly or modification
- Courier costs if no fault is found on inspection
Making a claim is simple
Four straightforward steps. No hoops, no runaround — just a quick resolution so you can get back to training.
Minor fault or major — we've got you
Whether it's a small component issue or a full failure, there's a clear outcome. We assess the product at our facility and act accordingly.
Minor Fault
Major Fault
Warranty questions
Quick answers to the most common warranty questions. Still unsure? Just reach out.
Contact UsContact us by phone or email with a description of the issue and photos if possible. We'll assess the situation and arrange collection if needed. You don't need to fill in any forms — just reach out directly.
The 5-year warranty period begins from the date of delivery as confirmed by courier tracking information — not from the date of purchase. So if there's a delay in shipping, you don't lose cover time.
No — if a genuine fault is confirmed, we cover courier costs both ways. We'll send you a return label and arrange collection. The only case where you'd pay is if we inspect the product and find no fault, in which case return shipping costs are yours.
Our team makes that determination after inspecting the product at our Phillip Island facility. We assess whether the fault can be repaired with new genuine parts (minor), or whether the product cannot be restored to full working condition (major), in which case we replace it entirely.
Take photos immediately and contact us as soon as possible. Delivery damage is handled separately from warranty claims and we'll arrange a resolution quickly — usually a replacement or replacement parts at no cost to you.
The standard warranty covers normal home gym use. If you're purchasing for commercial use, get in touch before buying — we have a commercial equipment range (PRODIGY ELITE and Prodigy X Series) with appropriate commercial-grade coverage.
We've got
your back.
Don't stress about it. Reach out to our team and we'll walk you through the process — usually sorted within a few days.
100% Australian Owned
2 Year Warranty
Nationwide Delivery
Price Match Guarantee
Phillip Island Showroom